Updated on 17/05/2023
When to Expect Your Shipment?
Most orders are processed within two to three business days. Certain items that are designated as Special order may require additional time as indicated on the item’s information page. Estimated Shipping time for special order items is typically seven to ten business days. You will be notified by Email if any delay is anticipated. Once your shipment is ready, it will be shipped via one of the following methods of your choice:
Delivery
Online orders are sent securely by a courier. Expected delivery is calculated at the time of placing your order based on the location from where you’re purchasing. You will obtain a tracking number in your dispatch confirmation email. If you have any queries please contact admin@ajretail.com, quoting your order number. Your order will be shipped to you fully insured. Generally, international orders are shipped for 8 – 10 days. This is depending on the courier which you have selected. We can provide a more specific estimate when you are choosing your courier at the checkout.
For our customers, after your item has been packaged, it will be shipped and delivered via the following carrier.
For an International Customer
- FedEx
- Aramex
- DHL Express
- DHL Logistic
For an Indian Customer domestic Orders are shipped for 2 – 7 days
- Trackon
- Delhivery
- DTDC
- Ecom-Express
- India Post
Packaging
Every Item package from us arrives at your doorstep in a lasting, Tamper-proof packing. Whether it is jewelry or solitaire, your item is delivered to you in an exclusive Solitaire Diamonds box along with the Certificates is based on customer requirements.
Optional
Free Gift Packaging In case your purchase is intended as a gift, we offer free gift packing, along with a gift message of your choice. Your gift will be delivered in distinctive AJRETAIL Gift packing. So whether you order a gift to give to your loved ones personally, or Want us to deliver it, the recipient is sure to be impressed.
Delivery Guarantee
There are various delivery modes for delivery of purchased Product to the Buyer, as selected by the buyer. We ensure to provide best delivery mode with insurance protection, shipping tracking, sms alerts and customer support.
The risk of any damage, loss or deterioration of the Products caused during the course or delivery or during transit shall be on the Seller and not on the Buyer.
Seller represent and warrant that the Products being delivered are not faulty and are exactly those Products which are listed and advertised by Seller on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.
In the event Buyer’s order is not delivered by logistic service providers on the delivery mentioned on the order confirmation form, we ensure that we would provide free shipment to the Buyer on an alternate shipping address on which the Product can be delivered by the logistics service provider or by the Seller through their internal arrangement.
The seller shall not be liable for any damages caused in situations beyond the control of human force like natural calamities or war or any other incidents.
Policy Statement
We will not be held responsible for delays in shipping that are a result of natural disasters, bad weather, or other state, national, or international events that are beyond the control.
We will not be responsible for any taxes, custom duty and levies imposed by the local Authorities of the respective countries. These are to be borne by the individual customers.