Frequently Asked Questions
AJ Design and Retail offers a wide range of high-quality diamond, gemstone, and precious metal jewelry, including rings, necklaces, bracelets, earrings, and more. Our collection features both classic and contemporary designs to cater to various styles and preferences.
Yes, we are committed to providing ethically sourced diamonds and gemstones. We adhere to strict sourcing guidelines and work closely with our suppliers to ensure that our products are conflict-free and environmentally responsible.
Yes, we offer custom jewelry design services to help you create a unique and personalized piece. Please contact our customer service team to discuss your requirements and start the design process.
We offer a 7-day exchange policy for our jewelry customers. If you are not completely satisfied with your purchase, you may exchange the item(s) within 7 days of the delivery date. Please note that we do not offer refunds on any of our products.
We recommend visiting a local jeweler to have your finger measured accurately. Alternatively, you can use our online ring size guide to help determine your ring size at home.
To keep your jewelry looking its best, we recommend removing it before engaging in activities such as swimming, exercising, or using harsh chemicals. Clean your jewelry regularly using a soft cloth and mild soap, or take it to a professional jeweler for a thorough cleaning.
Yes, we offer engraving services for select jewelry items. Please contact our customer service team for more information on available options and pricing.
Yes, we provide a certificate of authenticity for our diamond and gemstone jewelry. This certificate verifies the quality, weight, and specifications of the stones and precious metals used in your jewelry piece.
We accept various payment methods, including major credit cards, debit cards, and popular online payment gateways. Please refer to our payment options during the checkout process for more information.
Customized, personalized, or made-to-order items cannot be exchanged unless they arrive damaged or defective. Clearance or sale items are final sale and cannot be exchanged. Gift cards, digital products, and certain health and personal care items are non-exchangeable.
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to track your order on the shipping carrier’s website.
Yes, we do ship internationally. Please note that customs clearance for foreign parcels may experience delays, and buyers are advised to cooperate with government rules and regulations while waiting for their parcel to clear customs.
To initiate an exchange, please contact our customer service team via email or phone, providing your order number and the reason for the exchange. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
If applicable, the consignee will be responsible for paying any custom duty charges.
If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We will provide instructions on how to proceed and may require photographic evidence of the damage or defect.
If you have any questions or concerns related to our diamond, gem, and jewelry products, please feel free to contact our customer service team via email or phone. We are here to help and ensure you have a positive shopping experience with AJ Design and Retail.